DELIVERY & RETURNS
We will dispatch orders within 1 working day from London UK via Royal Mail (untracked). During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays.
Covid 19 Update: Throughout this period of uncertainty, we are endeavouring to ship all orders as quickly as possible, but please note that some deliveries may take longer than normal due to the restrictions in place as a result of the pandemic.
Please note that at present, Royal Mail deliveries may take up to 2 weeks to arrive, so if your AIRA Therapy order has not arrived after this please get in touch.
Standard Delivery: UK only
- For orders under £25: £3.95 via Royal Mail 1st Class (Untracked) and aims to deliver in 1 to 2 days.
- For orders over £25: Free via Royal Mail 1st Class (Untracked) and aims to deliver in 1-2 days.
You can select Store Pickup as a shipping option at checkout.
Pickup your order in store from: AIRA Therapy, c/o Reception, Oru Space, 20-22 Lordship Lane, East Dulwich, London SE22 8HN. Please wait for notification that your order is ready for collection. Your order can be collected when ready from the reception desk to the left of the café counter, G/F Oru Space.
Refunds and Returns
We hope that you are happy with your AIRA Therapy products and services. However, if you change your mind, you have 14 days to return the product(s) to us in their original, sealed and unopened, and unused condition. Please contact us via email at firstname.lastname@example.org with your reasons for return and we will be happy to offer an exchange or a refund based upon the original payment method.
We take care to package your product before sending it to you. However, if it arrives damaged in transit, please contact us as soon as possible by email at email@example.com with a photo of the item so we can organise sending you a replacement product.